FREQUENTLY ASKED QUESTIONS
Please find answers to frequently asked questions.
If you can’t find answer to your question, please contact us using Contact Us Form
How many minutes walk from the nearest station ?
| Approximately 5 minutes (400 metres) walk to Gafur Gulom Metro Station |
Please tell me how to get to the hotel from Gafur Gulom Metro station
400 meters to the East. In front of the restaurant “Ankara kabab”
Please tell me how to get from Tashkent Airport to the hotel
| International Airport of Tashkent. Station Bus 12 minutes (Fee: 1400 Sum or 13 Cents as of June 2021) About 10 minutes by taxi |
Please tell me your address.
| Tashkent city, Almazar district, Abdulla Kadiriy Street . Reference point is recreation park named Abdulla Kadiri. |
Is there a parking lot?
| Availbale |
How can I use the parking lot?
| Availbale. Free of charge |
Can a large bus stop in front of the hotel entrance?
| Yes. |
Is there a parking lot for large buses? (If not, please tell us the location and price of the nearby parking lot)
| Large buses can stop in a parking lot of the hotel |
Can you call a taxi at the hotel?
| Yes, our team of concierge will call you a taxi 24/7 |
Please tell me the conditions for bed-sharing
| Children at the of 0-6 years |
Please tell me the capacity of the guest room
| Double up to 2 people (+ 1 child ); Twin up to 2 people; Junior Suit and Suit room up to 2 people (sofa bed, extra bed upon request) |
If I reserve multiple rooms, can I arrange the next room?
| Request-based. Upon availability. |
Is there a barrier-free room? Where is it?
| We have 1 room on the 1st floor. (Universal room) |
What is the view of the room?
| We have rooms with the view to the recreational park, to the old city and centre of Islamic civilization |
What is the cleaning machine "LG Styler"?
| Installed in our Suit Apartment room. Closet type home cleaning machine. By filling the inside with steam, it cannot be machine washed Can disinfect and deodorize clothes. In addition, it is also possible to remove wrinkles and dirt such as pollen and dust by vibration. |
Is the bath and toilet separate?
| Depending on the category of the rooms. Junior Suit and Suit rooms have 2 WCs. |
Can the beds be attached (joned)?
| Beds can be attached. |
Please tell me the size of the bed
| Double – 1800*2200 Twin – 1000*2200, 1200*2200 |
Can I use WI-FI?
| Free Wi-Fi is available everywhere inside the hotel |
Is there a wheelchair available for rent?
| Yes, we have. |
Is there a stroller for rent?
| Not available. |
Do you have an ice machine?
| Yes, we have an ice machine. Upon your request our room service attendants will deliver. |
Is there a smoking area?
| Yes, we have a smoking area on the 1st floor. |
Is there a non-smoking room? Is there a room where you can smoke?
| All rooms are non-smoking. |
Can I buy alcohol? (If you can't, where can you buy it?)
| Yes, you can buy it. |
Can I buy cigarettes? (If you can't, where can you buy it?)
| No, cigarettes not available to buy in our hotel. However, there is a small shop in 5 minutes walk from the hotel, where you can buy it. |
Do you have a rental umbrella?
| Available. Free of charge. |
How many robots are there?
| 1 concierge robot is available at your service. |
What are the amenities in the guest room?
| Four type of towels / gown / dryer / toothpaste set / shampoo / conditioner / body lotion / Hand soap / slippers / shower cap / hairbrush / sanitary kit / green tea /black tea/instant coffee/ sugar/water |
Can pets stay?
| Pets are not allowed |
Do you have English speakers (staff)?
| Yes, our all front of the house staff speaks english. |
How many elevators do you have? How many people can be accommodated per aircraft?
| There are two elevators for guest use. Each unit can seat 11 people. |
Is it possible to use it on the day? Will the charge change if I use it on the day?
| It is available. Adjusting |
Please tell me the restaurant name
| Inspira-S Restaurant |
About breakfast
Where is the breakfast venue?
| The restaurant is located on the ground floor. |
How many people can be accommodated?
| 140 at a time |
How much does it cost?
| Cost of the breakfast is USD 10 |
Please tell me the working hours
| Breakfast-from 7:00am to 10:00am; Lunch-from 12:30pm to 15:00pm; Dinner-19:00 pm to 23:00 pm |
Is it possible to have a banquet by charter?
| Yes, of cource |
What type of breakfast do you serve at your hotel?
| Buffet style |
About lunch
Please tell me the lunch opening hours
| Our restaurant is open for lunch from 12:30pm to 15:00pm |
Is it a reservation system?
| No, you don’t have to book a table for lunch. |
Please tell me the lunch menu
| A la carte, lunch/dinner set menu, banquet menu |
Please tell me the contents of the lunch menu
| 4 courses, soup, main course, salat, desert |
Please tell me the lunch fee
| lunch/dinner set menu USD 15 |
Is it possible to have a banquet by charter?
| Yes, of cource. |
About lunch
Please tell me the lunch opening hours
| Our restaurant is open for lunch from 12:30pm to 15:00pm |
Is it a reservation system?
| No, you don’t have to book a table for lunch. |
Please tell me the lunch menu
| A la carte, lunch/dinner set menu, banquet menu |
Please tell me the contents of the lunch menu
| 4 courses, soup, main course, salat, desert |
Please tell me the lunch fee
| lunch/dinner set menu USD 15 |
Is it possible to have a banquet by charter?
| Yes, of cource. |
Please tell me the lunch fee
| lunch/dinner set menu USD 15 |
About dinner
Please tell me the opening hours of dinner
| Our restaurant is open for dinner from 19:00 pm to 23:00 pm |
Is it a reservation system?
| It’s desirable to book in advance. |
Please tell me the dinner menu
| A la carte, lunch/dinner set menu, banquet menu |
Please tell me the contents of the dinner menu
| 4 courses, soup, main course, salat, desert |
Please tell me the price of dinner
| lunch/dinner set menu USD 15 |
Is it possible to have a banquet by charter?
| Yes, of cource. |
Do you have a children's chair?
| Yes, we have. We provide complimentary upon availability. |
Is halal displayed?
| Yes. |
How old can I sleep together? I want you to tell me about sleeping with child
| Yes for preschoolers (0 to under 6 years old) |
Is it possible to support baby cots and bed guards?
| Yes, available and will be provided for free upon availability. |
Do you have co-sleeping amenities?
| Yes, available and will be provided for free upon availability. |
What should I do if I want to have breakfast on my bed?
| Continental breakfast can be served at your room for free. You will need to call to room service. |
Are there any accommodation conditions for minors?
| If you are under the age of 18, you will need a parental consent form. |
Please tell me about accommodation only for minors?
| ※If you are under the age of 16, you must be accompanied by a guardian. |
Can I make a reservation by phone?
| Yes, of course. |
Can I cancel or change by phone?
| Procedures are required on the site where you made the reservation. (We cannot accept procedures by contacting the hotel directly) |
Please tell me the items that can be changed from the official website
| Guest information, check-in / check-out date, plan, number of people (children’s breakdown), scheduled check-in time, room type. |
How long can I change from the official website?
| It is possible until 23:59 the day before. * If the number of people or room is changed, it may not be possible to change because there are no vacancies. |
Where can I change or cancel from the official website?
| Possible from “Confirmation / Change / Cancellation of Reservation” |
I forgot my reservation number
| Cannot be disclosed in CC. We will guide you to contact the hotel directly. |
I forgot my password
| TOP “Accommodation reservation” ⇒ “Confirmation / change / cancellation of reservation” ⇒ “Forgot password? Click here” Enter the registered address and phone number and send. |
How many rooms can I reserve with one reservation?
| Up to 4 rooms are possible (5 or more rooms are confirmed once with the hotel, and if there are available rooms, they are arranged in 2 reservations) |
Please tell me the cancellation charge
| On the day: 100% of the accommodation fee The day before: 50% of the accommodation fee The basics are as above, but it depends on the plan you applied for, so please check from the plan. Please check the accommodation agreement as it may change each time. |
Please tell me the check-in time:
| 14:00 |
Please tell me the check-out time:
| 12:00 |
Can I extend my check-out?
| Late check out is chargeable and upon availability |
Please tell me the opening hours of the front desk.
| The front desk is open 24 hours a day |
Is C / I possible after 24:00?
| Yes, it is possible. The front desk is open 24 hours a day |
Is check-out possible after 24:00?
| Possible. However, since the entrance is locked at 24:00, please call the hotel or ring the intercom next to the entrance after 24:00. |
I want to check in earlier
| Early check in is chargeable and will be provided upon availability. |
Is it possible to late out?
| An extension fee will be charged for use after the check-out time. Surcharge for late check out is 50% of the room price. |
What are the payment methods?
| You can pay by Visa, Master card, MIR, Union pay or Uzcard and HUMO by local currency. |
What should I do if I cannot make a deposit by the due date?
| If you cannot make a deposit by the deadline, please be sure to contact the “Hotel Call Center”. Extension is possible, but in the case of in-charge, it is limited to the same day and the next day |
In case of local payment, when is the payment?
| Payment will be made at the time of check-in. After payment is completed, you will be given a room key. |
Where can I get the receipt?
| At the same time while making the payment. |
Can I exchange money?
| You can exchange the USD at the ATM which is located at the hotel lobby. |
Can I leave my luggage before check-in and after check-out?
| Luggage can be stored. (free) |
Is it possible to send my luggage to the hotel in advance?
| Only luggage that arrives on the day of check-in will be picked up on your behalf if we can confirm that it belongs to the guest. However, if we cannot confirm it, we will refuse all courier services. |
Is there room service? (Birthday celebration cake, etc.)
| Yes, Hotel has room service 24/7 |
Do you have a hotel concierge?
| Yes, we have. We even have robot concierge for your convenience. |
Where is the nearest store?
| The nearest store is 150 meters far from the hotel. Chorsu bazaar is at one kilometer distance from the hotel. |
Where is the nearest pharmacy?
At the 200 meters distance from the hotel
What if I want to exchange foreign currency into Japanese Yen?
| You can change at the National Bank of Uzbekistan which is located at the distance of 250 meters. |
Can I get medicine at the hotel?
Not available
Are there any membership benefits?
| Not available |
What are your security measures?
| Security cameras are installed in multiple places inside and outside the building. |